ORDER SUPPORT POLICY

1. Order Placement Support
At Farm Nuts International, we are committed to making your shopping experience as smooth as possible. To place an order, customers can choose from the following methods:

Online via Website: Visit our official website at www.farmnuts.org to place orders directly.
Phone Orders: Call our hotline at 0969 288 446 or 0974 889 668 for assistance with your orders.
Email Orders: Send your order details to farmnutscompany@gmail.com, and our team will confirm your request within 24 hours.
2. Order Confirmation
Once an order is received, we will send a confirmation email or message to the customer with order details, including products, quantities, and total price.
Orders will be processed only after confirmation and payment verification (if applicable).
In case of any discrepancies in the order, please contact our hotline immediately for prompt assistance.
3. Payment Methods
We offer multiple payment options for your convenience:

Bank Transfer: Bank account details will be provided after order confirmation.
Cash on Delivery (COD): Available for customers within Vietnam.
Online Payment: Secure payment options are available via our website.
4. Shipping and Delivery
Domestic Shipping: Orders are typically processed and shipped within 2-5 business days for deliveries within Vietnam.
International Shipping: We offer worldwide shipping. Delivery times may vary depending on the destination country.
Shipping Fees: Shipping costs are calculated based on the weight of the package and the delivery location. Free shipping is available for orders over a certain value.
5. Order Cancellation and Modifications
Customers can cancel or modify their order within 24 hours of placement by contacting our hotline or email.
Cancellations after the 24-hour window may not be accepted if the order has already been processed.
6. Return and Refund Policy
We accept returns for products that are damaged during shipping or have quality issues. Please notify us within 7 days of receiving your order.
Products must be returned in their original packaging and condition for a refund or exchange.
Refunds will be processed within 10 business days after the returned product is received and inspected.
7. Customer Support
If you have any questions or need further assistance, please reach out to our customer service team via:

Phone: 0969 288 446 / 0974 889 668
Email: farmnutscompany@gmail.com
We are dedicated to providing excellent service and ensuring customer satisfaction. Thank you for choosing Farm Nuts International Joint Stock Company!