WARRANTY POLICY

1. Warranty Coverage
At Farm Nuts International, we are dedicated to providing high-quality products. Our warranty policy is designed to protect customers from manufacturing defects and ensure product satisfaction. The warranty covers:

Manufacturing defects related to product quality, packaging, or labeling.
Damaged or defective goods received upon delivery.
Issues related to expiration dates or compromised product safety.
Note: The warranty does not cover damage caused by improper storage, misuse, or mishandling by customers.

2. Warranty Period
All products are covered under a 7-day warranty period from the date of delivery.
Claims made after this period may not be accepted unless otherwise specified in promotional offers or agreements.
3. Conditions for Warranty Claims
To be eligible for a warranty claim, customers must meet the following conditions:

The product must be unused, unopened, and in its original packaging.
Customers must provide proof of purchase (invoice or order confirmation).
The issue must be reported to us within the 7-day warranty period.
4. Warranty Claim Process
To initiate a warranty claim, please follow these steps:

Contact Customer Support:

Phone: 0969 288 446 / 0974 889 668
Email: farmnutscompany@gmail.com
Provide the following information:

Order number and proof of purchase.
Description of the issue, including photos if possible.
Contact details for follow-up.
Assessment:

Our team will assess your claim within 2 business days.
If approved, we will offer a replacement or refund based on the nature of the defect.
5. Warranty Resolution
Depending on the nature of the issue, Farm Nuts International will provide one of the following resolutions:

Product Replacement: A new product of the same type will be shipped at no additional cost.
Full Refund: The purchase amount will be refunded to your original payment method within 10 business days.
Note: For products returned due to customer preference or non-warranty issues, shipping fees may apply.

6. Exclusions from Warranty
The following situations are not covered under our warranty policy:

Products that have been opened, used, or tampered with.
Damage resulting from improper storage, exposure to moisture, or extreme temperatures.
Issues reported beyond the 7-day warranty period.
7. Contact Us for Warranty Support
If you have questions or need assistance with a warranty claim, please reach out:

Phone: 0969 288 446 / 0974 889 668
Email: farmnutscompany@gmail.com
At Farm Nuts International, customer satisfaction is our top priority. Thank you for choosing us as your trusted provider of high-quality cashew products!